ERA® WCS and e-POI Subracks and Power Supply Unit Installation Guide M0201ABK_uc
Page 82 © June 2021 CommScope, Inc.
Contacting CommScope
CONTACTING COMMSCOPE
The following sections tell you how to contact CommScope for additional information or for assistance.
CMS Global Technical Support
The following sections tell you how to contact the CommScope Mobility Solutions (CMS) Technical Support
team. Support is available 7 days a week, 24 hours a day.
Telephone Helplines
Use the following Helpline telephone numbers to get live support, 24 hours a day:
Online Support
1 To go to the CommScope Wireless Support Request web page from which you can initiate a Technical
Support ticket, do one of the following:
• Scan the QR Code to the right.
• If viewing this document online as a PDF, click on the following URL link:
http://www.commscope.com/wisupport
2 Follow the online prompts to initiate a Technical Support ticket.
Waste Electrical and Electronic Equipment Recycling
Country specific information about collection and recycling arrangements per the Waste Electrical and
Electronic Equipment (WEEE) Directive and implementing regulations is available on CommScope’s website.
To access information on the CommScope recycling program, do any of the following:
• Scan the QR Code to the right.
• If viewing this document online as a PDF, click on the following URL link:
http://www.commscope.com/corporate-responsibility-and-sustainability/environment/weee-customer-recycling/
• Enter the preceding URL into your web browser, and then press ENTER on your keyboard.
24x7 +1 888-297-6433 (Toll free for U.S. and Canada)
EMEA 8:00-17:00 (UTC +1) + 800 73732837 (Toll free for parts of EMEA and Australia)
+ 49 909969333 (Toll charge incurred)
Calls to an EMEA Helpline outside of the 8:00 to 17:00 time frame will be
forwarded to the 24x7 Helpline.
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