Dell PowerEdge R330 User Manual

9
Troubleshooting your system
Safety rst — for you and your system
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety
instructions that are shipped with your product.
NOTE: Solution validation was performed by using the factory shipped hardware conguration.
Troubleshooting system startup failure
If you boot the system to the BIOS boot mode after installing an operating system from the UEFI Boot Manager, the system stops
responding. To avoid this issue, you must boot to the same boot mode in which you installed the operating system.
For all other startup issues, note the system messages that appear on the screen.
Troubleshooting external connections
Before troubleshooting any external devices, ensure that all external cables are securely attached to the external connectors on your
system before troubleshooting any external devices.
Troubleshooting the video subsystem
Prerequisites
NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under
Virtual Console. If this option is not selected, local video is disabled.
Steps
1. Check the cable connections (power and display) to the monitor.
2. Check the video interface cabling from the system to the monitor.
3. Run the appropriate diagnostic test.
If the tests run successfully, the problem is not related to video hardware.
Next steps
If the tests fail, see the Getting help section.
Troubleshooting a USB device
Prerequisites
NOTE: Follow steps 1 to 5 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 6.
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Dell PowerEdge R330 Specifications

General

Dell E-Value Code	PER3303a
Processor cache	8 MB
Processor cores	4
Processor model	E3-1220V6
System bus rate	8 GT/s
Processor socket	LGA 1151 (Socket H4)
Motherboard chipset	Intel® C236
Processor frequency	3 GHz
Processor cache type	Smart Cache
Processor lithography	14 nm
Processor manufacturer	Intel
Processor boost frequency	3.5 GHz
Compatible processor series	Intel® Xeon®
Number of processors installed	1
Performance management	IPMI 2.0, Dell OpenManage
Trusted Platform Module (TPM)	Yes
Operating system installed	No
Compatible operating systems	Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Red Hat Enterpise Linux SUSE Linux Enterprise Server 12 SP1 SUSE Linux Enterprise Server 11 SP4 VMware vSphere ESXi
Memory slots	4x DIMM
Internal memory	4 GB
Memory clock speed	2400 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	64 GB
Memory layout (slots x size)	1 x 4 GB
HDD size	3.5 \
HDD speed	7200 RPM
RAID support	-
HDD interface	Serial ATA III
Optical drive type	DVD±RW
Total storage capacity	1000 GB
Maximum storage capacity	- TB
Supported storage drive interfaces	SAS, Serial ATA III
Chassis type	Rack (1U)
Power supply	350 W
Power supply input frequency	50 - 60 Hz
Cabling technology	10/100/1000Base-T(X)
Ethernet interface type	Gigabit Ethernet
USB 2.0 ports quantity	2
Operating altitude	0 - 3048 m
Non-operating altitude	0 - 12000 m
Storage temperature (T-T)	-40 - 65 °C
Operating temperature (T-T)	10 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	10 - 80 %

Weight and Dimensions

Depth	625 mm
Width	434 mm
Height	42.8 mm
Weight	13800 g