102
TROUBLESHOOTING
ISSUE POSSIBLE REASON SOLUTION
Remote configuration is
unsuccessful
The Wi-Fi network may be weak. Check the signal power.
The HPAC 2.0’s Wi-Fi
cannot be found
The Wi-Fi transmitter may be
switched off or the HPAC 2.0
may already be configured in the
“Remote control.”
Ensure that there is power to the HPAC
2.0.
Additional HPAC 2.0s
in the home cannot be
configured
During configuration, two or more
HPAC 2.0s are plugged into the
grounded three-prong electrical
power outlets.
Remove the power from the HPAC 2.0s
that are not yet connected. You may
need to reset the Wi-Fi network.
During configuration of
the remote access, the
Wi-Fi network does not
work.
The password contains special
characters.
Enter a new password using only the
permitted alphanumeric characters:
from “A” to “Z” (uppercase and
lowercase), from “0” to “9”, “-”, “_”, “.”.
Special characters are not permitted.
The HPAC 2.0’s
scheduling section cannot
be accessed
The password contains special
characters.
Ensure that you have configured
remote control, accessing the dedicated
section from the app menu. Otherwise,
configure it as explained on page 82.
Immediately after
carrying out remote
configuration, the name
of the HPAC 2.0 is
“TEMP”
This is a synchronization problem
between the HPAC 2.0, the server
and the PC.
Wait a few minutes. Otherwise, shut
down and restart the HPAC 2.0.
MQTT Server Problem The server is in maintenance. Wait.
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