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SERVICE AND ASSISTANCE
We want to ensure that you have the best experience possible with your HPAC 2.0. In order to accomplish this, we
send an Ephoca technician to inspect each HPAC 2.0 that is installed and certify the installation before the HPAC 2.0
is used.
After performing the inspection and certifying that the HPAC 2.0 is installed correctly, the Ephoca technician will sign
and validate your warranty. Please do not use the HPAC 2.0 before certification by an Ephoca technician or it will
void the warranty. If your installer or dealer has not informed you of when an Ephoca technician is scheduled to
inspect and certify you new unit(s) please contact us immediately, so we can arrange for an inspection and certifica-
tion.
Before calling the Customer Support Center for service related issues, check the troubleshooting charts. This may help
you find the answer to your problem, avoid unnecessary service calls, and save you the cost of a service call if the
problem is not due to a defect in the HPAC 2.0. If you require further assistance, please all the Customer Support
Center.
When calling, please make sure that you have the complete model and serial number, and date of certification of
your HPAC 2.0 available. By providing us with this information, we will be able to assist you more quickly.
If you have checked the troubleshooting charts and still need assistance, besides dispatching a techician for service,
here is a list of services we also can provide for you at our Customer Support Center at toll-free 1-800-381-4200.
z Specifications and features of the HPAC 2.0
z Use and care information
z Recommended maintenance procedures
z Installation information
z Referrals to Authorized Dealers
Do not use your HPAC 2.0 until it is inspected and certified by an
Ephoca technician. Using your unit before certification will void the
warranty.
WARNING
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