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The warranty is only valid if the certification is complete and
signed by an Ephoca technician.
ATTENTION
FILING A WARRANTY CLAIM
Your HPAC 2.0 must have been certified by an Ephoca technician after it was installed and before use in order for this
warranty to be valid.
To be clear, in order for Ephoca to maintain a high-quality product, and for you have the best experience
possible with your HPAC 2.0, we send an Ephoca technician to inspect each HPAC 2.0 that is installed and certify
the installation before the HPAC 2.0 is used.
After performing the inspection and certifying that the HPAC 2.0 is installed correctly, the Ephoca technician will
sign and validate this warranty. Please do not use the HPAC 2.0 before certification by an Ephoca technician or it
will void the warranty.om
To file a claim under this warranty, you must furnish the following information:
The serial number of HPAC 2.0 involved
A full and complete description of the problem encountered with the HPAC 2.0.
Upon receipt of the above information, Ephoca will in a period not to exceed three (3) working days explain the action
the company will take to address the issue.
The HPAC 2.0 must be installed and fully accessible by the repair technician, and required electrical power must be
available at the location of the unit. If during on-site service the repair cannot be completed, it may be necessary to
remove, repair and return the HPAC 2.0.
If on-site service is not available, Ephoca may at its option arrange transportation to and from an authorized service
center. Ephoca is not responsible for removal, replacement or relocation of the HPAC 2.0 if inaccessible. The
defective parts must be made available to Ephoca in exchange for the replacement part(s) and such parts shall be-
come Ephoca’s property.
Customer Support Center 1-800-381-4200 or via email service@ephoca.com
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