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Solving Problems
Check these sections for solutions to problems you may have using your product.
Checking for Software Updates
Product Status Messages
Running a Product Check
Resetting Control Panel Defaults
Solving Power and Battery Problems
Solving Setup Problems
Solving Network Problems
Solving Paper Problems
Solving Problems Printing from a Computer
Solving Page Layout and Content Problems
Solving Print Quality Problems
Solving Memory Card Problems
Uninstall Your Product Software
Where to Get Help
Checking for Software Updates
Periodically, it's a good idea to check Epson's support website for free updates to your product software.
Visit epson.com.jm/support and select your product.
• Windows: Your printer software automatically checks for updates. You can also manually update the
software by selecting Software Update here:
• Accessing the Windows Desktop and right-clicking the product icon in the Windows taskbar
• On the Maintenance tab in the printer settings window
You can also update the software by selecting EPSON Software Updater in the EPSON or EPSON
Software program group, accessible by the Start button, or on the Start or Apps screens, depending
on your version of Windows.
• OS X: You can manually update the software by opening the Applications > Epson Software folder
and selecting EPSON Software Updater.
• macOS 10.12.x: You can manually update the software by opening the App Store, selecting
Updates, searching for a software update option for Epson Software, and selecting Update.
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