GE
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IRECTION GB091046, REVISION 2 VIVID E9 / VIVID E7 BT’13 SERVICE MANUAL
Chapter 5 - Components and functions (theory) 5 - 7
5-2-6 InSite ExC Definitions
Here are definitions for the different InSite ExC states:
• Virtual Console Observation (VCO). Allows GE’s Technical Support to control VIVID E9 /
VIVID E7 functionality remotely.
• Disruptive. Allows GE’s Technical Support person to connect to your system via VCO, to run
diagnostics directly on your VIVID E9 / VIVID E7 system, and to collect system logs. When the
system is in Disruptive Mode, the icons are red. There are two disruptive states. If you see a
telephone with a clock, then the system is in Disruptive, Not Connected Mode. If you see a
telephone with GE, then the system is in Disruptive, Connected Mode.
• Non-Disruptive. Allows GE’s Technical Support person to look around on your system, but cannot
perform any service-related functions, depending on whether InSite has connected or not
connected. There are two Non-Disruptive states. If you see a black and white icon, InSite ExC is
activated, but not open for Technical Support access. If you see a yellow icon, InSite ExC is
activated and the Technical Support person can look around on your system, but cannot perform
any service-related functions.
• Connected. InSite ExC is connected.
• Not Connected. InSite ExC is not connected.
NOTE: When Disruptive mode has been activated or a diagnostic has been run, the message, “Due to
Service testing reboot required,” appears in red at the bottom of the display. It is recommended
that you reboot the system before use. Make sure you disable disruptive mode before rebooting
or the message will not be cleared.
5-2-7 Exiting InSite ExC
To exit InSite ExC:
1.) Press the Left Trackball Set key.
2.) Select Connect to GE.
3.) Press the Right Trackball Set key. The GE Technical Support person then exits Disruptive Mode
and VCO.
4.) Reboot your VIVID E9 / VIVID E7 system.
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