GE
D
IRECTION GB091046, REVISION 2 VIVID E9 / VIVID E7 BT’13 SERVICE MANUAL
1 - 28 Section 1-9 - Customer assistance
Section 1-9
Customer assistance
1-9-1 Contact information
If this equipment does not work as indicated in this service manual or in the user manual, or if you
require additional assistance, please contact the local distributor or appropriate support resource, as
listed below.
Before you call, identify the following information, and acquire image (Alt+D) to send to the Customer
Care team:
• System ID serial number.
• Software version.
• Date and time of occurrence.
• Sequence of events leading to issue.
• Is the issue repeatable?
• Imaging mode, probe, preset/application.
• Media brand, speed, capacity, type.
• Save secondary image capture, cine loop, 4D multi-volume loop.
• Detailed description of any problem encountered.
• Where applicable, save the appropriate log files. Remember to save the log files for each day on a
separate media, labelled accordingly.
NOTE: Restart the application before resuming clinical scanning.
To Next Page
Loading...
Need help?
General
