GE
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IRECTION GB091046, REVISION 2 VIVID E9 / VIVID E7 BT’13 SERVICE MANUAL
Chapter 7 - Diagnostics / troubleshooting 7 - 11
7-6-2 Collect a Trouble Image with Logs
If the system should malfunction, press the Alt+D keys simultaneously. This will collect a screen capture
of the monitor, system presets and several log files in a date and time stamped “.zip” file.
NOTE: This function may also be used to make a Print Screen.
The Alt+D function is available at all times.
When Alt+D is pressed, a menu box appears that allows for;
• a place to enter a description of the issue
• a check box to indicate a System lockup
• a choice to Export to a pre-formatted CD-R/DVD-R or save to the Export directory D: drive (for
remote viewing through InSite).
NOTE: You MUST select one of the available devices as the destination device if it is to be different
than the default Export directory on the hard drive.
The screen capture is a bitmap which eliminates the possibility of artifacts from compression.
7-6-2-1 Advanced log options
• Extensive Log enables the creation of a log file containing additional information for the selected
functionality.
• Options enables creation of a log file based on a selected bookmark or for a user configurable time
frame. Different type of information can be selected to be part of the log file.
Figure 7-1 System problem report (ALT+D dialog box)
TYPE DESCRIPTION OF ISSUE HERE
SELECT IF YOU’VE HAD A SYSTEM
LOCKUP (AFTER RESTART)
SELECT WHERE TO STORE THE
REPORT
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