DenOptix QST
032-0265-EN Rev 15-6
Troubleshooting
Trouble Probable cause Corrective Action
No power
No green light
Scanner not plugged in Check power cord at outlet
and at the connection on the
back of the scanner. Turn on
the scanner, then turn on the
computer and monitor.
Blown fuse See page 4-3
(Infection Control)
Main power switch or power
supply is bad
Call your service
representative.
Outlet does not have
power
Ensure that the outlet is
grounded and has power.
Lid is Locked System is scanning Wait for scanning to end
before attempting to open
the lid. DO NOT OVERIDE THE
LOCKING MECHANISM
DURING SCANNING.
Power Failure or lack of
power.
Unplug the scanner from the
power source. Slide a thin
tool or credit card into the
gap between the lid and the
scanner housing and simply
depress the lock. You can
then remove the carousel
Red, Green and/or
Yellow LED(s) do not
work; system operates
normally
Defective LED Call your service
representative
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