10.1 Error Messages (Cont’d)
10.2 Simple Problem Solving
In the unlikely event of the machine developing a problem, details are given in the
table below on how to deal with common faults that can be easily remedied by the
operator.
Safety First! Should the remedy given below not cure the problem, or the
fault is not listed, DO NOT ATTEMPT TO CURE THE FAULT YOURSELF.
Contact your machine supplier for assistance.
69
Operators Manual
Error Message Cause Solution
Sorry Out of Service
Waste Tray Full
The waste tray is full Empty, clean and refit the
waste tray
Sorry Out of Service
Rinsing
Operator/engineer running
the rinse program
Wait until machine completes
rinse cycle and returns to
standby mode
Co-Ex Setup
Required
Co-Ex brewer has not
been setup
Call an engineer,
Freshbrew and B2C
drinks cannot be dispensed
Co-Ex Clean
Recommended
Co-Ex brewer has not
been routinely cleaned
Perform a tablet clean
(button 10) using the
service keypad at earliest
opportunity
Co-Ex Clean
Required
The cleaning routine has
not been followed &
the Co-Ex brewer disabled
Perform a tablet clean
(button 10) using the
service keypad immediately
Sorry Out of Service
Out of Coffee
Fresh beans container and/or
freshbrew canister empty (B2C
machines)
Bean hopper shut-off closed
Refill bean container with
fresh beans and/or coffee
canister with freshbrew coffee
Fully open bean hopper shut-off
(see page 13)
Fault Possible Cause Remedy
Waste tray overflowing Level sensor springs under
machine incorrectly located or
jamming
Ensure that sensor springs
are placed correctly in the
tray
Incorrect drinks
dispensed
Ingredient canisters
located incorrectly
Refit canisters into their
correct positions
Leaking from dispense
area
Mixing system/‘O’ ring
fitted incorrectly
Refit correctly and ensure
that all mixing stations
are water tight
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