HP Compaq dc5000 MT User Manual

Service Reference Guide, dc5000 360201-002 2–1
2
Setup Utilities and Diagnostics Features
Setup Utilities (F10) and diagnostic features provide information needed about the computer
system when contacting Customer Support. These tools can also be used to:
■ Change factory default settings and to set or change the system configuration, which may be
necessary when you add or remove hardware.
■ Determine if all of the devices installed on the computer are recognized by the system and
functioning properly.
■ Determine information about the operating environment of the computer.
■ Solve system configuration errors detected but not automatically fixed during the Power-On
Self-Test (POST).
■ Establish and manage passwords and other security features.
■ Establish and manage energy-saving timeouts.
✎
All features identified in this chapter may not be available on all HP products.
2.1 Power-On Self-Test (POST)
POST is a series of diagnostic tests that runs automatically when the system is turned on. POST
checks the following items to ensure that the computer system is functioning properly:
■ Keyboard
■ Memory modules
■ Diskette drives
■ All IDE and mass storage devices
■ Processors
■ Controllers
✎
If the Power-On Password is set, a key icon appears on the screen while POST is running. You
will need to enter the password before continuing. Refer to Chapter 3,
Section 3.1, “Initial
Configuration and Deployment,” for information on setting, deleting, or bypassing the password.
If POST finds an error in the system, an audible and/or visual message occurs. For POST error
messages and their solutions refer to Appendix C, “POST Error Messages.”

HP Compaq dc5000 MT Specifications

General

Brand	HP
Model	Compaq dc5000 MT
Category	Desktop
Language	English

Summary

Installing the Operating System

Creating a Bootable Diskette or USB Flash Media Device

Instructions for creating bootable media for system setup or recovery purposes.

Installing or Upgrading Device Drivers

HP Software

Setup Utilities and Diagnostics Features

Power-On Self-Test (POST)

Details on the Power-On Self-Test diagnostic feature and its checks.

Computer Setup Utilities

Overview of the F10 Computer Setup utility for system configuration and settings.

Diagnostics for Windows

Information on the Diagnostics for Windows utility for hardware and software testing.

Remote Diagnostics Enabling Agent

Restoring the Software

Desktop Management

Initial Configuration and Deployment

Methods for deploying and configuring computer systems with software images.

Remote System Installation

Using PXE to remotely install and configure systems over a network.

Software Updating and Management

Tools and methods for managing and updating software on client computers.

ROM Flash

Procedures for upgrading or protecting the system's flash ROM.

Asset Tracking and Security

Features and utilities for tracking computer assets and managing security settings.

Fault Notification and Recovery

Ultra ATA Drive Guidelines and Features

Ultra ATA Cables

Drive Installation Guidelines

Guidelines for attaching ATA/ATAPI drives to controllers in the correct sequence.

Identifying the Chassis, Routine Care, and Disassembly Preparation

Electrostatic Discharge Information

Precautions and methods to prevent damage to electronic components from static discharge.

Routine Care

Service Considerations

Removal and Replacement Procedures— Microtower (µT) Chassis

Access Panel

Instructions for removing and installing the computer's access panel.

Expansion Cards

Front I/O Panel Housing Assembly

Removal and Replacement Procedures— Small Form Factor (SFF) Chassis

Preparation for Disassembly

Initial steps and precautions before disassembling the SFF computer for service.

External Security Devices

Computer Access Panel

Front Bezel

Memory Modules

Step-by-step guide for installing and replacing memory modules in SFF systems.

PCI Expansion Card

Drives

Information on SFF drive positions and procedures for removing and installing drives.

Front I/O Devices

Power Switch Assembly

System Board

Procedure for removing and installing the SFF system board.

Chassis Fan

Battery

Processor and Heatsink

Detailed instructions for removing and installing the SFF CPU and its heatsink.

Power Supply

Procedure for removing and installing the SFF computer's power supply unit.

POST Error Messages

POST Error Messages

List of Power-On Self-Test (POST) error codes, probable causes, and recommended actions.

Troubleshooting Without Diagnostics

Preliminary Checklist

Simple, preliminary tests and guidelines for troubleshooting without diagnostic tools.

Solving Minor Problems

Solving Power Supply Problems

Troubleshooting steps for power supply issues like shutdowns and LED errors.

Solving Hard Drive Problems

Troubleshooting steps for hard drive errors, recognition, and performance issues.

Solving Display Problems

Solutions for display issues such as blank screens, video errors, and monitor settings.

Solving Audio Problems

Solving Keyboard and Mouse Problems

Solving Hardware Installation Problems

Solving Network Problems

Solving Memory Problems

Troubleshooting steps for memory-related issues like boot failures and errors.

Solving Processor Problems

Troubleshooting steps for processor performance and installation issues.

Solving CD-ROM and DVD Problems

Solving Internet Access Problems

Front Panel LEDs and Audible Codes

Memory

AMD-Based Systems Memory

Intel-Based Systems Memory

DIMM Sockets