Service Reference Guide, dc5000 360201-002 3–3
Desktop Management
■ Deployment and Migration
❏ Windows 2000/XP migration
❏ System deployment
❏ Personality migrations
■ Help Desk and Problem Resolution
❏ Managing help desk tickets
❏ Remote troubleshooting
❏ Remote problem resolution
❏ Client disaster recovery
■ Software and Operations Management
❏ Ongoing desktop management
❏ HP system SW deployment
❏ Application self-healing
For more information and details on how to download a fully-functional 30-day evaluation
version of the Altiris solutions, visit
http://h18000.www1.hp.com/im/prodinfo.html#deploy.
On selected desktop and notebook models, an Altiris management agent is included as part of the
factory loaded image. This agent enables communication with the Altiris Development Solution
which can be used to complete new hardware deployment or personality migration to a new
operating system using easy-to-follow wizards. Altiris solutions provide easy-to-use software
distribution capabilities. When used in conjunction with System Software Manager, or HP Client
Manager Software, administrators can also update ROM BIOS and device driver software from a
central console.
For more information, visit
http://h18000.www1.hp.com/im/index.html.
3.3.3 System Software Manager
System Software Manager (SSM) lets you update system-level software on multiple systems
simultaneously. When executed on a PC client system, SSM detects both hardware and software
versions, then updates the appropriate software from a central repository, also known as a file
store. Driver versions that are supported by SSM are denoted with a special icon on the driver
download Web site and on the Support Software CD. To download the utility or to obtain more
information on SSM, visit
http://h18000.www1.hp.com/im/ssmwp.html.
3.3.4 Proactive Change Notification (PCN)
This feature is available on select models.
The HP Proactive Notification program uses the Subscriber's Choice Web site to proactively and
automatically:
■ Send you Product Change Notification (PCN) emails informing you of hardware and
software changes to most commercial computers and servers, up to 60 days in advance.
■ Send you email containing Customer Bulletins, Customer Advisories, Customer Notes,
Security Bulletins, and Driver alerts for most commercial computers and servers.
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