2–12 360201-002 Service Reference Guide, dc5000
Setup Utilities and Diagnostics Features
2.3 Diagnostics for Windows
The Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that
allows you to view information about the hardware and software configuration of the computer
while running Microsoft Windows. It also allows you to perform hardware and software tests on
the subsystems of the computer.
When you invoke Diagnostics for Windows, the current configuration of the computer is shown
on the Overview screen. There is access from this screen to several categories of information
about the computer and the Test tab. The information in every screen of the utility can be saved
to a file or printed.
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To test all subsystems, you must log in as the administrator. If you do not log in as the
administrator, you will be unable to test some subsystems. The inability to test a subsystem will
be indicated by an error message under the subsystem name in the Test window or by shaded
check boxes that cannot be selected.
Use Diagnostics for Windows in the following instances to:
■ Determine if all the devices installed on the computer are recognized by the system and
functioning properly. Running tests is optional but recommended after installing or
connecting a new device.
■ Third party devices not supported by HP may not be detected. Save, print, or display the
information generated by the utility.
2.3.1 Detecting Diagnostics for Windows
Some computers ship with the Diagnostics for Windows preloaded, but not preinstalled.
To determine whether Diagnostics for Windows is installed:
1. Access the location of the Diagnostics icons:
In Windows XP Home or Windows XP Professional, select Start > Control Panel >
Performance and Maintenance.
2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics
for Windows utility is installed. If the icons are not present, the utility is either not preloaded
or not installed.
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