D–4 360201-002 Service Reference Guide, dc5000
Troubleshooting Without Diagnostics
Solving Power Supply Problems
Solving Power Supply Problems
Problem Cause Solution
Power supply shuts down
intermittently.
Voltage selector switch
on rear of computer
chassis not switched to
correct line voltage.
Select the proper AC voltage.
Power supply fault. Replace the power supply.
Computer powered off
automatically and the
Power LED flashes Red two
times, once every second,
followed by a two second
pause.
Processor thermal
protection activated:
A fan may be blocked
or not turning.
OR
The heatsink/fan
assembly is not properly
attached to the
processor.
1. Ensure that the computer air
vents are not blocked and the
cooling fan is running.
2. Open hood, press the power
button, and see if the processor
fan spins. If the processor fan is
not spinning, make sure the
fan's cable is plugged onto the
system board header. Ensure
the fan is fully/properly seated
or installed.
3. Replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
Power LED flashes Red,
once every two seconds.
Power failure (power
supply is overloaded).
1. Check that the voltage selector,
is set to the appropriate voltage.
2. Open the hood and ensure the
4-wire power supply cable is
seated into the connector on the
system board.
3. Check if a device is causing the
problem by removing ALL
attached devices). Power on the
system. If the system enters the
POST, then power off and
replace one device at a time
and repeat this procedure until
failure occurs. Replace the
device causing the failure.
Continue adding devices one at
a time to ensure all devices are
functioning properly.
4. Replace the power supply.
5. Replace the system board.
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