Diagnostics
A suite of offline and online support tools are available to enable troubleshooting server blade
issues. In general, if the operating system (HP-UX) is already running, HP does not recommend
shutting down the server blade. Use the online support tools.
If the OS cannot be booted, use the offline support tools to resolve the issue. The offline support
tools are available from the UEFI partition. after you resolve the issue preventing booting, boot
HP-UX, and use the online support tools for any further testing.
If it is not possible to reach the UEFI from either the main disk or from LAN, you must troubleshoot
using the visual fault indicators, console messages, and system error logs that are available.
Offline Diagnostics Environment
The Offline Diagnostics Environment provides a support tools platform that enables you to
troubleshoot a system that is running without an operating system. With Offline Diagnostics, you
can test systems that cannot be tested using the online tools.
The HP Integrity Servers and Itanium Workstations Offline Diagnostics and Utilities CD-ROM is
shipped with all Integrity systems and Itanium® workstations. This CD is updated quarterly, at
which time new functions and features can be added, new hardware diagnostics can be
incorporated, and performance can be improved.
For more information, regarding the use of the Offline Diagnostics Environment, see the Offline
Diagnostics Environment Administrator's and User's Guide (http://h20000.www2.hp.com/bc/
docs/support/SupportManual/c02628971/c02628971.pdf?HPBCMETA::).
General diagnostic tools
DescriptionDiagnostic Tool
Provides detailed information about the IPMI event (Issue
description, cause, action)
IPMI Event Decoder
100 Troubleshooting
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