NOTE:
For continuous quality improvement, calls may be recorded or monitored.
Be sure to have the following information available before calling:
• Te chnical support registration number (if applicable)
• Product serial numbers
• Product model names and numbers
• Applicable error messages
• Operating system type and revision level
• Detailed, specificquestions
HP hardware support services
HP Instant Support Enterprise Edition (ISEE) provides proactive remote
monitoring, diagnostics, and troubleshooting to help you enhance
the availability of your servers, as well as storage and network
devices. TheISEEsoftwareislocatedonthestorageserverinthe
c:\hpnas\components\ISEE folder. For more information, go
to the HP web site: h
ttp://h2 0219.www2.hp.com/services/cache/
10707-0-0-225-121.aspx.
HP Services provides service tools that notify you when a significant
system event has or will occur. These tools, WEBES System Event
Analyzer (SEA) and OSEM, are used both as part of the ISEE remote
service offering and as standalone tools for HP service customers. They
aredesignedtosendanotification only when an event or series of
events has occurred that require service action. They are not intended
to be real-time sy stem state monitors that trigger with every event.
Most system components have the capability of sending hundreds of
stateeventsduringnormaloperation. SEAandOSEMaredesigned
to filter these component events, and only notify customers and/or
HP Services when action needs to be taken to resolve or prevent an
outage. As designed, they will not report all events. Other utilities are
available to monitor real time system state. The software is located on
the storage ser ver in the c:\hpnas\components\ISEE\OSEM and
c:\hpnas\components\ISEE\WEBES folders.
NOTE:
This feature is only available on the 300 or 500 series ProLiant storage
servers.
HPProLiantStorageServeruserguide
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