HP Z240 User Manual

4 Diagnostics and troubleshooting
This chapter describes the tools available for diagnosing and troubleshooting system issues.
Topics
Calling support on page 60
Locating ID labels on page 61
Locating warranty information on page 61
Diagnosis guidelines on page 61
Troubleshooting checklist on page 62
HP troubleshooting resources and tools on page 63
Troubleshooting scenarios and solutions on page 66
Using HP PC Hardware Diagnostics (UEFI) on page 73
Interpreting system validation diagnostic front panel LEDs and audible codes
on page 80
Calling support
At times you might encounter an issue that requires support. Before you call support, do the following:
●
Have the workstation readily accessible.
●
Write down the workstation serial numbers, product numbers, model names, and model numbers and
have them in front of you.
●
Note any applicable error messages.
●
Note any add-on options.
●
Note the operating system.
●
Note any third-party hardware or software.
●
Note the details of any blinking LEDs on the front of the workstation (tower and desktop congurations)
or on the side of the workstation (all-in-one congurations).
●
Note the applications you were using when you encountered the problem.
NOTE: When calling in for service or support, you might be asked for the product number (example:
PS988AV) of the workstation. If the workstation has a product number, it is generally located next to the 10-
or 12-digit serial number of the workstation.
NOTE: On most models, the serial number and product number labels can be found on the top or side panel
and at the rear of the workstation (tower and desktop congurations) or on a pull-out card on the side of the
display (all-in-one congurations).
60 Chapter 4 Diagnostics and troubleshooting

HP Z240 Specifications

General

Chassis type	Tower
Product color	Black
Country of origin	China
Water cooling system	No
Product type	Workstation
Motherboard chipset	Intel® C236
Memory slots	4x DIMM
Internal memory	8 GB
Memory channels	Dual-channel
Memory clock speed	2133 MHz
Internal memory type	DDR4-SDRAM
Maximum internal memory	64 GB
Memory layout (slots x size)	2 x 4 GB
HDD speed	7200 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi
Card reader integrated	-
Total storage capacity	1000 GB
Number of HDDs installed	1
On-board graphics card ID	0x191D
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics P530
Graphics card Open GL support	Yes
On-board graphics card family	Intel® HD Graphics
Maximum on-board graphics card memory	1 GB
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	400 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1150 MHz
Number of displays supported (on-board graphics)	3
Power supply	400 W
Recovery operating system	Windows 10 Pro
Operating system installed	Windows 7 Professional
Operating system architecture	64-bit
Ethernet LAN data rates	10, 100, 1000 Mbit/s
USB 2.0 ports quantity	4
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity	6
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity	0
Tcase	- °C
Bus type	DMI3
Stepping	R0
Processor cache	8 MB
Processor model	E3-1245V5
System bus rate	8 GT/s
Processor series	Intel Xeon E3-1200 v5
Processor socket	LGA 1151 (Socket H4)
Processor threads	8
Processor codename	Skylake
Processor frequency	3.5 GHz
Processor cache type	Smart Cache
Configurable TDP-down	- W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	3.9 GHz
PCI Express configurations	1x16, 1x8+2x4, 2x8
Thermal Design Power (TDP)	80 W
Maximum number of PCI Express lanes	16
Memory types supported by processor	DDR3L-SDRAM, DDR4-SDRAM
Memory voltage supported by processor	1.35 V
Memory clock speeds supported by processor	1333, 1600, 1866, 2133 MHz
Memory bandwidth supported by processor (max)	34.1 GB/s
Scalability	1S
Processor ARK ID	88173
Processor package size	37.5 x 37.5 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Secure Key Technology version	1.00

Weight and Dimensions

Depth	442 mm
Width	170 mm
Height	399 mm
Weight	8600 g