HP Z32k G3 User Manual

Support and troubleshooting4
If your monitor is not working as expected, you might be able to resolve the issue by following the instructions
in this section.
Solving common issues
The following table lists possible issues, the possible cause of each issue, and the recommended solutions.
Table 4-1 Common issues and solutions
Issues Possible cause Solution
Screen is blank or video is
blinking.
Power cord is disconnected. Connect the power cord.
Monitor is o. Press the monitor power button.
NOTE: If pressing the power button has no eect, press and
hold the power button for 10 sec to disable the Power Button
Lockout feature.
Master power switch is set to o. Set the master power switch on the rear of the monitor to the
On position.
Video cable is improperly connected. Connect the video cable properly. For more information, see
Connecting the cables on page 11.
System is in Auto-Sleep Mode. Press any key on the keyboard or move the mouse to
inactivate the screen blanking utility.
Video card is incompatible. Open the OSD menu and select the Input menu. Set Auto-
Switch Input to O and manually select the input.
or
Replace the video card or connect the video cable to one of
the computer’s on-board video sources.
Image appears blurred,
indistinct, or too dark.
Brightness setting is too low. Open the OSD menu, and select Brightness to adjust the
brightness scale as needed.
“Check Video Cable” is
displayed on the screen.
Monitor video cable is disconnected. Connect the appropriate video signal cable between the
computer and monitor. Be sure that the computer power is
o while connecting the video cable.
“Input Signal Out of Range” is
displayed on screen.
Video resolution and/or refresh rate
are set higher than the monitor
supports.
Change the settings to a supported setting (see Preset display
resolutions on page 33).
The monitor does not enter
into a low-power sleep state.
The monitor's power saving control is
disabled.
Open the OSD menu and select Power, select Auto-Sleep
Mode, and then set auto-sleep to On.
“OSD Lockout” is displayed. The monitor's OSD Lockout function
is enabled.
Press and hold the Menu button for 10 seconds to disable the
OSD Lockout function.
“Power Button Lockout” is
displayed.
The monitor's Power Button Lockout
feature is enabled.
Press and hold the Power button for 10 seconds to unlock the
power button function.
28 Chapter 4Support and troubleshooting

HP Z32k G3 Specifications

General

Color depth	10 bit
Pixel pitch	0.18 x 0.18 mm
Screen shape	Flat
Pixel density	140 ppi
Backlight type	Edge LED
Display diagonal	31.5 \
Surface hardness	3H
Anti-glare screen	Yes
Display technology	LCD
Native aspect ratio	16:9
Vertical scan range	29 - 60 Hz
Maximum refresh rate	60 Hz
Horizontal scan range	30 - 135 kHz
sRGB coverage (typical)	100 %
Display bezel technology	Micro-Edge
Display number of colors	1.07 billion colors
Display brightness (typical)	400 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 2560 x 1440, 3840 x 2160
Pivot angle	-90 - 90 °
Number of OSD languages	11
Panel mounting interface	100 x 100 mm
On Screen Display (OSD) languages	CHI (SIMPL), CHI (TR), DEU, DUT, ENG, ESP, FRE, ITA, JPN, POR, RUS
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	180 W
Power consumption (standby)	0.5 W
Power consumption (typical)	35 W
Operating temperature (T-T)	5 - 35 °C
Storage relative humidity (H-H)	5 - 95 %
Operating relative humidity (H-H)	20 - 80 %
Cables included	AC, DisplayPort, HDMI, Thunderbolt, USB Type-A to USB Type-B
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN (RJ-45) ports	1
USB hub version	3.2 Gen 1 (3.1 Gen 1)
DisplayPort version	1.4
USB upstream port type	USB Type-B, USB Type-C
USB Power Delivery up to	100 W
USB Type-A downstream ports quantity	4
Sustainability certificates	ENERGY STAR
HP segment	Business
Package depth	185 mm
Package width	816 mm
Package height	504 mm
Package weight	13700 g
Product color	Black, Silver

Weight and Dimensions

Depth (with stand)	217 mm
Width (with stand)	713.5 mm
Height (with stand)	604.9 mm
Weight (with stand)	9000 g
Depth (without stand)	47 mm
Height (without stand)	415.9 mm