Table 4-1 Common issues and solutions (continued)
Issues Possible cause Solution
Monitor has trouble waking
from Sleep mode
DisplayPort or USB Type-C inputs: Set the DisplayPort hot-
plug detection to Always Active.
Power mode monitors: Set the hot-plug detection to Always
Active to switch the monitor to Performance mode.
Monitor is not displaying
the preferred resolution or
refresh rate.
Multi-streaming USB Type-C: Set the USB Type-C
conguration to USB 2.x.
Slow performance from USB
devices connected to the USB
Type-A monitor connectors
Set the USB Type-C conguration to 3.x to enable better
performance for integrated or connected USB Type-A devices.
Button lockouts
To lock the menu on OSD controller (joypad), hold the controller to the left for 10 seconds to toggle the lock
and unlock feature.
Table 4-2 Button lockouts
Button lockout Status Description
OSD lockout (toggle) On Press and hold the left button for 10 seconds
Power button lockout (toggle) On Press and hold the power button for 10 seconds
Accessibility button on and o (toggle) On Press and hold the center button for 10 seconds
Button lockouts 29