124 IBM BladeCenter PS700, PS701, and PS702 Technical Overview and Introduction
4.5.3 Electronic Service Agent tool
Electronic Service Agent is a no-charge software tool that resides on a system to monitor
events and periodically send service information to IBM support on a user-definable time
table. The tool is available on VIOS, AIX, IBM i, and Linux operating systems. This tool tracks
and captures service information, hardware error logs, and performance information. It
automatically reports hardware error information to IBM support as long as the system is
under an IBM maintenance agreement or within the IBM warranty period. Service information
and performance information reporting do not require an IBM maintenance agreement or do
not need to be within the IBM warranty period to be reported. Information collected by the
Electronic Service Agent tool is available to IBM service support representatives to help
diagnose problems.
Electronic Service Agent running on a platform is shown in Figure 4-6. Along with the IBM
Electronic Services web site shown in Figure 4-7 on page 125 these tools make up IBM
Electronic Services. The IBM Electronic Services web site can be accessed from the
following location:
http://www.ibm.com/support/electronic/portal
Figure 4-6 ESA welcome page
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