Chapter 4. Continuous availability and manageability 125
Figure 4-7 IBM Electronic Services Web site
4.5.4 BladeCenter Service Advisor
IBM BladeCenter Service Advisor comes standard in all BladeCenter chassis that have the
AMM. After being configured and activated, a service event on the BladeCenter chassis can
be reported to IBM Service & Support, or to a FTP/TFTP server, or to both.
IBM BladeCenter Service Advisor is built from the IBM Electronic Service Agent offering.
There is no installation required for the service advisor, but it must be configured with
customer information and enabled.
When a serviceable event designated as a call home event is detected, a message is written
in the event log and any configured alerts sent. The information gathered by service advisor is
the same information that is available if you save service data from the advanced
management module Web interface.
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