Symptom What you should do:
One or more of the following was reported:
v There is a system reference code or message on the
partition’s console.
v The customer reports reduced function in the partition.
v There is a partition performance problem.
v There are failing, missing, or inoperable resources.
From the partition’s console search the partition’s Service
Action Log. Go to “Use the service action log” on page 7.
Note: On most systems with multiple partitions, it is
common to have one or more ″Missing or Non-reporting″
system bus resource’s under Hardware Service Manager.
See iSeries
(TM)
Service Functions
for details.
There is a ″Device Not Found″ message during an install
from an alternate installation device.
Go to “TU-PIP6” on page 234.
Table 5. Problem with a guest partition
Note: These are reported from the operating system (other than OS/400
(R)
) running in a guest
partition or reported from the hosting partition of a guest partition. See the definitions for guest
partition and hosting partition in the Terminology page.
Symptom What you should do:
Is the problem appearing from a guest operating system?
To determine if the system has guest partitions, see
Determine if the system has guest partitions.
If there are Service Action Log (SAL) entries in the
Primary partition or the hosting partition, work these
problems first.
To determine the hosting partition for a guest partition see
Determine if the system has guest partitions.
If there are no SAL entries in the Primary partition and no
SAL entries in the Hosting partition, then, contact your
next level of support.
Is the problem appearing in the hosting partition of a
guest partition?
To determine if a partition is a guest partition, see
Determine if the system has guest partitions or ask the
customer if the problem is appearing in the hosting
partition for a guest partition.
Table 6. Time-of-day problem
Symptom What you should do:
System clock loses or gains more than 1 sec/day when
the system is connected to utility power.
Replace the service processor. See the symbolic FRU
“SVCPROC” on page 464.
System clock loses or gains more than 1 sec/day when
the system is disconnected from utility power.
Replace the time-of-day battery on the service processor.
For service processor location information, see Locations
and addresses for the model on which you are working.
The associated table will direct you to the remove and
replace procedure.
Table 7. There is an obvious physical symptom
Symptom What you should do:
A light or display on the system unit control panel or on a
FC 507x system unit expansion, a FC 508x storage
expansion unit, a FC 506x PCI expansion unit control
panel, or (in Models 820, 830, SB2, and SB3 only, a FC
9251 base I/O tower is not working correctly.
Perform “SPCN PIP20” on page 222.
A light or display on the control panel of the FC 504x
system unit expansion is not working correctly.
Perform SPCN-PIP4 in the SY44-4934-00, FC 504x
Problem Analysis and Repair and Parts information.
One or more of the following was reported:
v Noise
v Smoke
v Odor
Go to System safety inspection.
Analyze hardware problems 5
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