Locating CTP Component Serial Numbers
Before contacting Juniper Networks to request a Return Materials Authorization (RMA), you must find
the serial number on the chassis or component.
Serial numbers are located on the modules. ID labels are usually applied near the ejector.
RELATED DOCUMENTATION
Contacting Customer Support | 99
Return Procedure | 93
Information You Might Need to Supply to JTAC | 100
Returning CTP Products for Repair or Replacement | 94
Information You Might Need to Supply to JTAC
When requesting technical support from JTAC by phone, be prepared to provide the following information:
•
Priority level
•
Indication of what activity was being performed on the device when the problem occurred
•
Problem detail and configuration data
When a new request for technical support is submitted, the JTAC engineer:
1. Opens a case and assigns a number.
2. Begins troubleshooting, diagnostics, and problem replication (if appropriate).
3. Provides you with periodic updates on problem status and escalates the problem as appropriate according
to escalation management guidelines.
4. Closes the case when you agree that the problem has been resolved.
RELATED DOCUMENTATION
Contacting Customer Support | 99
Return Procedure | 93
100
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