Lexmark XM3250 Service Manual

D. Collecting information from the user
Ask the user for information about the following:
• Print job being run
• Operating system being used
• Print driver being used
• Other information on what was happening when the 9yy error occurred
900 errors
900 error messages
Error code Description Action
900.xx RIP firmware errors Go to
“System software error service check” on
page 155.
System software error service check
There are dierent types of 900.xx errors that can occur. There may be a communication problem (bad
cable, network connection, and so on) software issue, or a hardware problem with the controller board, or
ISP (internal solutions port). The communication and software aspects should be checked first. Determine
if the problem is constant or intermittent. Use the troubleshooting procedure below to isolate the issue.
Take any notes as instructed. You will need that information in the event you need to contact your next level
of support.
Before troubleshooting:
1 Perform the “Procedure before starting the 9yy service checks” on page 153.
2 Determine the operating system used when the error occurred. If possible determine whether a
PostScript or PCL file was sent to the device when the error occurred. Ask the customer which Lexmark
Solutions applications are installed on the device.
7018
Diagnostics and troubleshooting
155

Lexmark XM3250 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Print resolution black	600 x 600 DPI
Time to first page (black, normal)	6 s
Print speed (black, normal quality, A4/US Letter)	50 ppm
Scan to	E-mail, FTP, USB
Scanner type	Flatbed & ADF scanner
Duplex scanning	Yes
Maximum scan area	215.9 x 355.6 mm
Scan speed (color)	32 ppm
Image formats supported	JPEG, JPG, TIFF
Duplex scan speed (black)	100 ppm
Duplex scan speed (color)	64 ppm
Document formats supported	PDF, XPS
Optical scanning resolution	- DPI
Copier resize	25 - 400 %
Copy speed (black, normal quality, A4)	50 cpm
Faxing	Mono faxing
Modem speed	33.6 Kbit/s
Fax transmission speed	3 sec/page
Control type	Touch
Product color	Gray
Display diagonal	7 \
Market positioning	Business
Internal memory	2048 MB
Processor cores	4
Processor frequency	1200 MHz
Sound pressure level (copying)	56 dB
Sound pressure level (printing)	55 dB
Mac operating systems supported	Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Linux operating systems supported	Debian 7.0, Debian 8.0, Fedora 23, Fedora 24, RedHat EL Linux 6.0, RedHat EL Linux 7.0, SUSE Linux Enterprise Desktop 12, SuSE Linux 10, SuSE Linux 11, Ubuntu 16.04, Y, openSUSE 13.2
Windows operating systems supported	Windows 10, Windows 7, Windows 7 Enterprise x64, Windows 8, Windows 8 Enterprise x64, Windows 8.1, Windows 8.1 Enterprise x64
Wi-Fi	No
Cabling technology	10/100/1000Base-T(X)
Security algorithms	IPSEC, LEAP, MD5, MSCHAPv2, PEAP, SNMPv3, SSL/TLS
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Mobile printing technologies	Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	TCP/IP
Total input capacity	650 sheets
Total output capacity	250 sheets
Maximum input capacity	2300 sheets
Total number of input trays	2
Multi-Purpose tray input capacity	100 sheets
Envelopes sizes	9, 10, DL
Paper tray media types	Card stock, Envelopes, Labels, Plain paper, Transparencies
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size), Oficio (media size), Statement (140 x 216mm), Universal
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Paper tray media weight (imperial)	16 - 32 lbs
Bitmap fonts	OCR-A, OCR-B
Printer fonts	Bitmap, PCL, PostScript
Digital sender	-
Maximum duty cycle	175000 pages per month
Recommended duty cycle	2000 - 20000 pages per month
Page description languages	HTML Direct Image Space, Microsoft XPS, PCL 5e, PCL 6, PDF 1.7, PPDS, PostScript 3
USB connector	USB Type-A / USB Type-B
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
Optional connectivity	Serial (RS-232)
USB 2.0 ports quantity	3
Operating altitude	0 - 5000 m
Operating temperature (T-T)	10 - 32 °C
Operating relative humidity (H-H)	8 - 80 %
Power consumption (average operating)	- W
Sustainability certificates	EPEAT Silver, ENERGY STAR

Weight and Dimensions

Depth	476.5 mm
Width	489 mm
Height	545 mm
Weight	22300 g