Action Yes No
Step 4
Replace the motor. See
“Pick/lift motor gearbox removal” on
page 291.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
242–244 paper jams
242 paper jam messages
Error code Description Action
242.26 Paper fed from tray 2 was picked but it never
reached the sensor (input).
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 99.
242.31 Paper remains detected at the sensor (tray 2
pass-through) although the printer is idle. Tray 3
is the paper source.
See
“Optional tray sensor (tray x pass-through)
static jam service check” on page 98.
242.33 Paper fed from tray 3 never reached the sensor
(tray 2 pass-through).
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 99.
242.35 Paper fed from tray 3 cleared the sensor (tray 2
pass-through) later than expected.
See
“Optional tray sensor (tray x pass-through)
jam at trailing edge service check” on
page 100.
242.37 Paper fed from tray 3 never cleared the sensor
(tray 2 pass-through).
242.41 Paper remains detected at the sensor (tray 2
pass-through) although the printer is idle. Tray 4
is the paper source.
See
“Optional tray sensor (tray x pass-through)
static jam service check” on page 98.
242.43 Paper fed from tray 4 never reached the sensor
(tray 2 pass-through).
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 99.
242.45 Paper fed from tray 4 cleared the sensor (tray 2
pass-through) later than expected.
See
“Optional tray sensor (tray x pass-through)
jam at trailing edge service check” on
page 100.
242.47 Paper fed from tray 4 never cleared the sensor
(tray 2 pass-through).
242.82 The motor (tray 2 pick) has stalled. See
“Optional tray pick failure service check”
on page 100.
242.83 The motor (tray 2 pick) has stalled.
242.84 The motor (tray 2 pick) has stalled.
242.91 Paper remains detected at the sensor (tray 2
pass-through) after the printer is turned on.
See
“Optional tray sensor (tray x pass-through)
static jam service check” on page 98.
242.93 Paper never reached the sensor (tray 2 pass-
through). Paper source is undetermined.
See
“Optional tray sensor (tray x pass-through)
jam at leading edge service check” on
page 99.
7018
Diagnostics and troubleshooting
96