Error code Description Action
901 No fax tones detected from remote end.
• Verify destination phone number.
• Verify that the remote fax is
authorized to receive faxes.
902 No dial tone detected.
• Check by enabling Behind a PABX
setting.
• Check phone line.
• Check MFD modem hardware.
903 Busy tone detected. Check with remote end if successive
attempts fail.
904 Hardware error detected. See
“Modem/fax card service check”
on page 164.
905 A timeout occurred after dialing the
number and waiting for a response.
Check with remote end if successive
attempts fail.
906 Fax cancelled by user. No action needed.
907 Modem detected a digital line connection. Verify that the MFP is connected to an
analog line. See
“Fax transmission
service check” on page 166.
908 Phone line was disconnected Restore phone line connection.
A00 Received request for unsupported
function from remote fax device.
No action needed.
A01 Received request for unsupported image
width from remote fax device.
No action needed.
A02 Received request for unsupported image
resolution from remote fax device.
No action needed.
A03 Received request for unsupported
compression type from remote fax device.
No action needed.
A04 Received request for unsupported image
length from remote fax device.
No action needed.
F00 Unknown error occurred. No action needed.
Base printer symptoms
Base printer symptoms
Symptom Action
The printer does not turn on even when powered on from a
proper electrical outlet.
See
“Dead printer service check” on page 175.
The display does not respond when touching the icons. See
“Unresponsive control panel or display
service check” on page 176.
The display shows a blank screen.
7018
Diagnostics and troubleshooting
174
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