5-9
Site mode corruption
error displayed.
Site mode corruption
If system error “12”, power off the
thermometer. Enter Biotech mode to reset the
site mode. Save the Biotech settings and let
the thermometer power off. For all other
system errors, reset the thermometer by
installing a probe cover. If the system error
does not clear, contact the factory for
available service options.
5.6.15 Exergen TemporalScanner Thermometer Module Problems
Symptoms Possible cause Troubleshooting
Abnormally low
Temperature
Dirty Lens
Clean lens of scanner every two
weeks.
Releasing the button before
finished measuring
Release the button after finished
measuring.
Measuring when an ice pack
or wet compress is on the
forehead
Remove ice pack or wet compress,
wait 2 minutes, and re-take
temperature.
Measuring a completely
diaphoretic patient
Complete diaphoresis includes
diaphoresis of area behind the ear
and suggests that the temperature
is rapidly dropping. Use an
alternative method of temperature
measurement in these cases until
the patient is dry and the temporal
artery measurement can be
repeated.
Improperly scanning down
the side of the face
Scan straight across forehead. The
temporal artery is closest to skin in
that area.
Abnormally high
temperature
Anything covering the area
to be measured would
insulate and prevent heat
from dissipating, resulting in
false high readings.
Confirm measurement site has not
recently been in contact with heat
insulators such as hats, blankets,
and hair.
Scan the area not covered or wait
about 30 seconds for the previously
covered area to equilibrate to the
environment.
Processing Error Error
Restart. Return for repair if
error message persists
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