What if I’m getting Internet service but my speed is
disappointing?
• Be sure you know what speed you’re paying for.
• Check the speed with a computer connected to the modem via Ethernet.
Use one of the tools found when you search the phrase: broadband speed
test.
• If you get good speed when a computer’s directly connected to the modem,
you may have a wireless problem. In that case, please re-read the wireless
router section.
• Some video streaming services get bottlenecked, especially at busy times
like after dinner. See whether you have the speed problem at less busy
times.
• Try connecting your MG7550 nearer to where the coaxial cable comes into
your home. This lets you see whether your home’s cabling is a problem.
• If you’re using a splitter with your MG7550, try the MG7550 without the
splitter to see if that helps. If it does, you may need to get a better splitter.
What if I'm told that my MG7550 isn't approved by my
cable service provider?
That’s probably not true. Leading cable service providers have a list of
certified cable modems, and you can check the list for your service provider.
You can also find information about certifications at
www.motorolacable.com/services
What if I am connected wirelessly but my connection
seems slow or keeps dropping?
Please re-read the Wireless Router sections in this User Manual.
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