Hardware Setup
13
AC1200 WiFi Cable Modem Router Model C6220
Activate Your Internet Service
Activate your Internet service by using Comcast XFINITY’s self-activation process. If you are
unable to self-activate your modem router, call Comcast XFINITY customer service. After you
complete the setup, perform a speed test.
Before you start the self-activation process, make sure that your account number, account
phone number
, and login information (your email address or user name and password) are
nearby.
Use the Self-Activation Process to Set Up Your Internet
Connection
To set up your Internet connection with Comcast XFINITY’s self-activation process:
1. Close all web browsers.
2. Launch a web browser
.
You are redirected to the XFINITY self-activation page. If you are not redirected to the
XFINITY self-activation page, visit comcast.com/activate.
3. Provide your XFINITY credentials and complete the self-activation process.
This process might take up to 15 minutes, during which the modem router reboots twice.
Call Comcast XFINITY to Set Up Your Internet Connection
If you are unable to activate your modem router using the XFINITY self-activation process,
call Comcast XFINITY customer service.
Before you call Comcast Xfinity, make sure that your account number, account phone
number, email address, and password are nearby. The cable modem’s model number is
C6220. The serial number and MAC address are on the modem router label.
Made in China
Figure 5. Modem router label
To set up your Internet connection by calling Comcast XFINITY:
1. Call Comcast XFINITY customer service at 1-800-XFINITY (1-800-934-6489).
2. When asked, provide your account information and provide the modem router
’s model
number and MAC address.
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General
Weight and Dimensions
