Resetting to Factory Default Settings
In some cases you will need to reset your device’s software to its factory default settings.
WARNING: If you reset the software to default settings, you must go through the device
setup, as if you’ve just purchased your device. (See Starting Your Device for the
First Time.)
You’ll need to reset the software to default settings if:
● You’ve forgotten the administrator password.
● You’ve changed the DHCP settings such that your device is inoperable. (For example,
there’s no communication with your device.)
You can reset your device to factory settings from your device’s Reset screen, or from the Zing
Manager’s Software and Reset page.
Note: All connected devices will be disconnected and your device will reboot automatically.
On the Touchscreen
Note: You can only do a factory reset of your device with Sprint’s assistance. Contact Sprint
Customer Service to obtain an SPC code that you will need to enter to perform the reset.
1. Tap > Settings > Reset.
2. Tap Factory Reset.
3. Tap Yes.
4. Tap Enter MSL.
5. Use the on-screen keypad to enter the MSL code, then tap OK.
6. Tap Begin Reset.
In the Zing Manager (http://sprinthotspot)
Note: You can only do a factory reset of your device with Sprint’s assistance. Contact Sprint
Customer Service to obtain an SPC code that you will need to enter to perform the reset.
1. Log in to the home page. (See Logging In as an Administrator.)
2. Click Settings > General > Software and Reset.
3. Below Factory Reset, click Reset.
4. Enter the MSL code provided by Sprint, then click Submit.
5. Click Begin Reset.
Software and Reset 110
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