Oki MC362w Maintenance Manual

44952001TH Rev.2
7-42
Oki Data CONFIDENTIAL
7. TROUBLESHOOTING PROCEDURES
7.5.2 Service Call List
Display Cause Error details Measure
Inspection is
required.
001 : Error
Machine
Check
Exception
A hardware error was
detected (board failure or
insufficient power supply
capacity).
Replace the CU/
PU board.
Power OFF/ON
002 : Error
～
006 : Error
009 : Error
～
011 : Error
CPU
Exception
Is the error display provided
again?
Yes
No
Remove any RAM
DIMM and turn off and
on the MFP.
Replace the CU/
PU board.
Reinstall the RAM
DIMM.
Inspection is
required.
020 : Error
CU ROM
Hash
Check Error
Is the error display provided
again?
Yes
Turn off and on the
M F P.
Replace the CU/ PU
board.
Inspection is
required.
024 : Error
025 : Error
KanjiFont
Error
Inspection is
required.
030 : Error
CU RAM
Check Error
Is the error display provided
again?
Yes
Turn off and on the
M F P.
Replace the CU/ PU
board.
Inspection is
required.
031 : Error
036 : Error
CU optional
RAM check
error
Is RAM DIMM installed
properly?
Does the MFP recover by
replacingtheRAMDIMM?
No
Yes
No
Reinstall the RAM
DIMM.
Replace the RAM
DIMM.
Replace the CU/ PU
board.
Inspection is
required.
040 : Error
CU EEPROM
error
Is the error display provided
again?
Yes
Turn off and on the
M F P.
Replace the CU/ PU
board.
Inspection is
required.
041 : Error
CU flash
memory error
or CU/PU board
flash ROM
error
Is the error display provided
again?
Yes
Turn off and on the
M F P.
Replace the CU/ PU
board.
Display Cause Error details Measure
Inspection is
required.
042 : Error
043 : Error.
045 : Error
Flash
memory file
system error
Accessing the flash ROM
directly mounted on the CU/
PU board failed.
Turn off and on the
M F P.
Replace the CU/ PU
board.
Power OFF/ON
052 : Error
Image
processor
driver error
Is the error display provided
again?
Yes
Turn off and on the
M F P.
Replace the CU/ PU
board.
Power OFF/ON
054 : Error
A
communication
error of the
scanner unit
A communication error
was detected between the
Controller and scanner unit.
Record a value
displayed far right at
the bottom of LCD and
turn on the power unit
again.
Power OFF/ON
055 : Error
A
communication
error of the
scanner unit
The Controller detected an
error after communication
between the Controller and
scanner unit was established.
Call for service to
review the connection
between the scanner
and printer or to
replace the device if
the symptom persists
after you turn on the
power unit again.
Power OFF/ON
057 : Error
The timeout
of command
communication
of the scanner
The timeout of command
communication was detected
between the Controller and
scanner unit (A sub code
indicates a cause).
01: There is no ACK for
a command to start
scanning.
02: There is no ACK for a
command to cancel
scanning.
03: There is no ACK for a
command to cancel SIP.
Record a value
displayed far right at
the bottom of LCD and
turn off/on the power
unit.
Power OFF/ON
058 : Error
An error of
the scanner
controlling
area
An internal error was
detected in the scanner
controlling area ofthe
Controller.
Record a value
displayed far right at
the bottom of LCD and
turn off/on the power
unit.

Oki MC362w Specifications

General

Duplex printing	Yes
Print technology	LED
Time to first page (black, normal)	8.5 s
Time to first page (color, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	25 ppm
Print speed (color, normal quality, A4/US Letter)	23 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Time to first copy (black, normal)	12 s
Time to first copy (color, normal)	14 s
Copy speed (black, normal quality, A4)	25 cpm
Copy speed (color, normal quality, A4)	23 cpm
Scan drivers	TWAIN
Scanner type	Flatbed & ADF scanner
Input color depth	48 bit
Output color depth	24 bit
Scan speed (black)	2 ppm
Scan speed (color)	3 ppm
Image formats supported	JPG, TIF
Document formats supported	PDF
Optical scanning resolution	1200 x 1200 DPI
Faxing	Mono faxing
Fax memory	4 MB
Modem speed	33.6 Kbit/s
Fax transmission speed	3 sec/page
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	45000 pages per month
Recommended duty cycle	3000 - 5000 pages per month
Number of print cartridges	4
Page description languages	Epson FX, IBM ProPrinter, PCL 5c, PCL 6, PostScript 3
Maximum internal memory	768 MB
Sound pressure level (copying)	55.5 dB
Sound pressure level (printing)	54 dB
Sound pressure level (quiet mode)	37 dB
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	150 sheets
Maximum input capacity	880 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	9, 10, C5, DL
Maximum print size	216 x 356 mm
Duplex media weight	64 - 176 g/m²
Paper tray media types	Photo paper, Plain paper
Paper tray media weight	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Gray
Display resolution	320 x 128 pixels
Market positioning	Business
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	802.1x RADIUS, WEP, WPA, WPA-TKIP, WPA2-AES, WPS, WPS-PBC, WPS-PIN
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print
Supported network protocols (IPv6)	TCP/IPv4&v6, SMTP, POP3, HTTP, SNMPv1&v3, DHCP, DNS, LPR, Port9100, BOOTP, ARP, FTP, CIFS, LDAP, SLP, Bonjour, NetWare, EtherTalk, NetBEUI, LLTD
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Power consumption (off)	0.5 W
Power consumption (standby)	1.5 W
Power consumption (PowerSave)	20 W
Power consumption (average operating)	570 W
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2008 R2
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	509 mm
Width	427 mm
Height	444 mm