Oki MC362w Maintenance Manual

44952001TH Rev.2
7-50
Oki Data CONFIDENTIAL
7. TROUBLESHOOTING PROCEDURES
(1) LCD Display Trouble ................................................................................... 7-51
(1-1) LCD displays nothing ........................................................................ 7-51
(1-2) Display of OKI logo ...........................................................................7-52
(1-3) Error message display ......................................................................7-52
(2) Abnormal MFP operation after powered on .................................................7-52
(2-1) No operation ......................................................................................7-52
(2-2) Abnormal sound ................................................................................ 7-53
(2-3) Abnormal odor ...................................................................................7-54
(2-4) Slow starting time ..............................................................................7-54
(3) Paperfeedjam(errorcode391:1sttray) ....................................................7-64
(3-1) Jam occurs immediately after the power is turned on. (1st tray) .......7-64
(3-2) Jam occurs immediately after the paper feed is started. (1st tray) ....7-64
(4) Feedjam(errorcode380) ...........................................................................7-65
(4-1) Jam occurs immediately after the power is turned on. ......................7-65
(4-2) Jam occurs immediately after the paper feed is started. ...................7-66
(5) Paperfeedjam(errorcode390:Multipurposetray) ....................................7-67
(5-1) Jam occurs immediately after the power is turned on.
(Multipurpose tray) .............................................................................7-67
(5-2) Jam occurs immediately after paper feed is started.
(Multipurpose tray) .............................................................................7-67
(6) Paperrunningjam(errorcode381:) ...........................................................7-68
(6-1) Jam occurs immediately after the power is turned on. ......................7-68
(6-2) Jam occurs immediately after a paper is taken into printer. ...............7-69
(6-3) Jam occurs in the middle of paper running path. ............................... 7-70
(6-4) Jam occurs immediately after paper has reached the fuser. .............7-70
(7) Paperunloadingjam(errorcode382) .........................................................7-71
(7-1) Paperunloadingjamoccursimmediatelyafterthepoweristurnedon. 7-71
(7-2) Paperunloadingjamoccursafterapaperistakenintoprinter. .........7-71
(7-3) Paperunloadingjamoccursinthemiddleofpaperrunningpath. ....7-72
(8) Two-sidedprintingjam(errorcode:370,371,372,373,383) .....................7-72
(8-1) Two-sidedprintingjamoccursimmediatelyafterthepoweris
turned on. ..........................................................................................7-72
(8-2) Two-sidedprintingjamoccursduringtakinginthepaperinto
Duplex unit. ........................................................................................ 7-72
(8-3) Two-sidedprintingjamoccursintheprocessofreversingpaper. .....7-73
(8-4) Two-sidedprintingjamoccursduringtransportingpaperinside
the Duplex unit. .................................................................................. 7-73
(8-5) Paper is not supplied from the Duplex unit to the regist roller. ...........7-73
(9) Papersizeerror(errorcode400) ................................................................7-73
(9-1) Jam occurs when paper end is located near the IN1 sensor. ............7-73
(10) ID unit Up/Down error (Service call 142) ..................................................... 7-74
(10-1) Error occurs during the Up movement of the ID unit .........................7-74
(10-2) Error occurs during the Down movement of the ID unit ..................... 7-74
(11) Fuser unit error (error 170 to 177) ...............................................................7-75
(11-1) Error occurs immediately after the power is turned on. .....................7-75
(11-2) Error occurs approx. 1 minute after the power is turned on. ..............7-75
(12) Motor fan error (error code 122, 128) .........................................................7-76
(12-1) The low voltage power supply fan does not rotate immediately after
the power is turned on. ......................................................................7-76
(12-2) All fans of the printer do not rotate. ....................................................7-76
(13) Print speed is slow. (Performance is low.) ...................................................7-76
(13-1) Print speed decreases. ......................................................................7-76
(14) Optionunitcannotberecognized. ...............................................................7-76
(14-1)Optiontrayunitcannotberecognized. ..............................................7-76
(15) LEDheadcannotberecognized.(errorcode131,132,133,134) ..............7-77
(15-1) Service call 131 to 134 (LED HEAD Missing) ...................................7-77
(16) Tonercartridgecannotberecognized.(errorcode540,541,542,543) .....7-77
(16-1) Error caused by the consumable items. .............................................7-77
(16-2) Error caused by the toner sensor ......................................................7-77
(16-3) Error caused by the defective mechanism .........................................7-78
(17) Fuse cut error (error codes 153 to 155) .......................................................7-78
(17-1) Fuse cut error ....................................................................................7-78
(18) Humidity sensor error (error code 123) .......................................................7-79
(18-1) Humidity sensor error ........................................................................7-79
Note! •WhenreplacingtheCU/PUboard,pleasereadthecontentonthe
EEPROM chip of the old board and copy it to the new board. (Refer to 5.6.1
when exchange the CU/PU board)
 • ConnectiondiagramisseeFig1-1.
7.5.5 Preparing for troubleshooting

Oki MC362w Specifications

General

Duplex printing	Yes
Print technology	LED
Time to first page (black, normal)	8.5 s
Time to first page (color, normal)	9 s
Print speed (black, normal quality, A4/US Letter)	25 ppm
Print speed (color, normal quality, A4/US Letter)	23 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
Time to first copy (black, normal)	12 s
Time to first copy (color, normal)	14 s
Copy speed (black, normal quality, A4)	25 cpm
Copy speed (color, normal quality, A4)	23 cpm
Scan drivers	TWAIN
Scanner type	Flatbed & ADF scanner
Input color depth	48 bit
Output color depth	24 bit
Scan speed (black)	2 ppm
Scan speed (color)	3 ppm
Image formats supported	JPG, TIF
Document formats supported	PDF
Optical scanning resolution	1200 x 1200 DPI
Faxing	Mono faxing
Fax memory	4 MB
Modem speed	33.6 Kbit/s
Fax transmission speed	3 sec/page
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	45000 pages per month
Recommended duty cycle	3000 - 5000 pages per month
Number of print cartridges	4
Page description languages	Epson FX, IBM ProPrinter, PCL 5c, PCL 6, PostScript 3
Maximum internal memory	768 MB
Sound pressure level (copying)	55.5 dB
Sound pressure level (printing)	54 dB
Sound pressure level (quiet mode)	37 dB
Paper input type	Paper tray
Total input capacity	350 sheets
Total output capacity	150 sheets
Maximum input capacity	880 sheets
Multi-Purpose tray input capacity	100 sheets
Auto document feeder (ADF) input capacity	50 sheets
Envelopes sizes	9, 10, C5, DL
Maximum print size	216 x 356 mm
Duplex media weight	64 - 176 g/m²
Paper tray media types	Photo paper, Plain paper
Paper tray media weight	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Display	LCD
Product color	Gray
Display resolution	320 x 128 pixels
Market positioning	Business
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	802.1x RADIUS, WEP, WPA, WPA-TKIP, WPA2-AES, WPS, WPS-PBC, WPS-PIN
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Google Cloud Print
Supported network protocols (IPv6)	TCP/IPv4&v6, SMTP, POP3, HTTP, SNMPv1&v3, DHCP, DNS, LPR, Port9100, BOOTP, ARP, FTP, CIFS, LDAP, SLP, Bonjour, NetWare, EtherTalk, NetBEUI, LLTD
Standard interfaces	Ethernet, USB 2.0, Wireless LAN
USB 2.0 ports quantity	1
Power consumption (off)	0.5 W
Power consumption (standby)	1.5 W
Power consumption (PowerSave)	20 W
Power consumption (average operating)	570 W
Mac operating systems supported	Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, Mac OS X 10.9 Mavericks
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2008 R2
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth	509 mm
Width	427 mm
Height	444 mm