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Service Guide ML390/391
Chapter 4 Failure & Repair Analysis
4.3 REPORTING PROBLEMS
4.3.01 General Information
Okidata strives to provide accurate and detailed service information through its training materials. The
Technical Training Group realizes that service technicians have valuable experience, knowledge, and
opinions. Okidata strongly encourages you to report any problems you may encounter when using the
materials of this training kit. Please be as specific and detailed as possible. Your comments, suggestions,
and criticisms are used to update and revise training kits.
You should reference the training materials when servicing Okidata products. Most problems can be
solved by using the information provided in the training materials. If you encounter a situation that cannot
be solved, please let Okidata know.
Refer to the Service Center Reference Guide for information on contacting Okidata.
4.3.02 Problem Lists
Technicians frequently request a list of common problems specific to a product. Technical Training Kits
are written before a product is shipped to customers. Therefore, such information is not available when a
product is first released.
However, Okidata wants to respond to these requests. Okilink II provides round-table discussions on
technical problems. Errors and corrections in the training materials are listed in the Training Section of
Okilink II. The Technical Service Bulletins (also known as Okidata's Monthly Mail) are available via Okilink
II. Situations that are not addressed in the reference documentation, technical service bulletins, or round
tables may be reported to the Dealer Service and Support Engineers (DSSEs) or the Technical Training
Group. You will receive a response to your message within one business day.
The information on Okilink II is the most accurate and up-to-date technical information available from
Okidata. This is only possible with your assistance. By reporting your suggestions, concerns, and
problems, Okidata can provide the best possible information.
Your cooperation is greatly appreciated. Thank you for your help!
4.3.03 Reporting Methods
Okilink II
You may use Okilink II to report your findings. Refer to the Service Center Reference Guide for
information on using Okilink II.
Course Critique
Use the Course Critique to report any problems you find as you are completing the self-paced training.
Fax Number
If you wish to fax your response, please use the numbers listed in the Service Center Reference Guide.
Mailing Address
If you respond by mail, please use the appropriate address listed in the Service Center Reference Guide.
Information Provided
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