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Page: 129

Service Guide ML390/391

Chapter B Illustrated Parts Listing

B.1.04 Parts Ordering Information

General Information

All authorized Okidata Dealers may order spare parts and consumables for Okidata products. Orders are

placed through Okidata's Logistics Department.

When a technician has successfully completed a product certification course and the Dealer has become

service authorized, an information package will be provided to the Dealer. The Okidata Service Center

Reference Guide outlines the following.

· Responsibilities of Okidata Service Centers

· Spare parts and consumables information

· Procedures for warranty repairs

· Product training, certification, and authorization

· Product support information

· Okidata depot information and services

· Third party service information

· Information about Okidata's Customer Information Center

· Okidata service and support telephone numbers.

The Service Center Reference Guide contains detailed procedures to follow when ordering parts. Please

read

understand

, and

these procedures. Service authorization for a specific product

must

obtained before a Dealer can submit warranty claims.

Questions regarding the Service Center Reference Guide should be directed to Okidata Dealer Service.

Placing a Parts Order

Please refer to the Service Center Reference Guide for details on ordering parts.

The following information MUST be available

before

an order is placed.

· Okidata Dealer Authorization Number

· Purchase Order number

· Serial Number / Revision Level of the printer(s)

· Okidata Part Number(s)

Use this Appendix, Okilink II, Faxable Facts, or Technical Information to find the correct part number.

Refer to the Service Center Reference Guide for information on contacting Okidata.

Partner Exchange (BPX) for any updates to this material. (http://bpx.okidata.com)

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