Troubleshooting > 62
G
ENERAL
PROBLEMS
Here are some general things to check before proceeding with detailed troubleshooting.
> Is the printer plugged in and turned ON?
> Are the connections (power and interface) secure?
> Is the product being operated under the proper ambient conditions?
> Does the paper being used meet the specifications for this product?
> Is the paper properly installed?
> Is the ribbon properly installed?
> Is an Oki ribbon being used?
> Is the printhead gap correctly set?
> Are the correct printer drivers being used for the printer?
NOTE
> Settings in your software application will normally override any settings in
your printer driver.
> Printer driver settings normally override settings from the printer menu or
printer front panel.
PROBLEM SOLUTION
My word processor files
do not print the way I
have the menu and front
panel set.
Remember:
> Settings in your software application can override settings
in your printer driver.
> Your printer driver settings can override any settings from
the printer menu or printer front panel.
Before sending a file to the printer, many word processors send
either an “initialisation string” or an I-Prime signal to the printer.
The initialisation string contains codes that override the panel
and menu settings. To change your printer to ignore the reset
code, enter the Menu Mode, go to the Set-Up group and change
the setting for Reset Inhibit to YES.
The I-Prime signal will automatically override any front panel
settings you have made. To eliminate this problem, enter the
Menu Mode, go to the Parallel Interface group and change the
setting for I-Prime to Invalid.
For more information on changing menu settings, see “Changing
the menu settings” on page 42.
Nothing happens when I
turn ON the printer.
Check the power cord connection to the outlet and to the printer.
If you are using a power strip, make sure it is turned ON, and
that the fuse hasn’t blown or that the circuit breaker hasn’t
tripped.
The printer does not
print when the computer
sends data.
1. Is the SEL light on? If not, press the SEL key.
2. Check that the interface cable is securely connected to both
the printer and the computer.
3. If you have the optional serial interface board installed, check
to be sure that it is firmly seated in the printer.
I'm getting strange
symbols, incorrect fonts,
etc., when I try to print
a document.
1. Check to be sure that the printer driver you have selected in
your software matches the printer emulation.
2. Press SHIFT and SEL keys, then press GROUP key.
This will print a line showing the emulation you have
selected.
3. If you have embedded any printer commands in your
software, check to be sure that you entered them correctly
To Next Page
Loading...
Need help?
General
