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14. Troubleshooting
Please read this section carefully. It may help you to solve common problems encountered during
the printing process. If the problems persist, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The paper is correctly loaded into the tray.
• The interface cable between the printer and the computer is connected correctly.
• The correct printer driver has been selected and installed properly.
• The computer port is properly configured and is connected to the correct printer port.
14.1. Cleaning Jammed Paper
14.1.1. Middle jam
• When removing the paper jam, please don’t touch immediately places labled with high
temperature warning in contact with internal components after opening the printer’s front
or rear cover, to prevent burns.
1. Pull paper tray out.
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