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14.5. Fax faults
Telephone line
or connection
fault
The dialing tone cannot be
heard.
• If you cannot hear the dialing tone after picking
up the receiver, please check the connection of
all telephone lines between the fax and the
wall-mounted socket.
• Use the telephone connecting another line to
test the wall-mounted socket; if there is no dialing
tone, please check the communication line.
The printer cannot response in
a fax call automatically.
• Make sure it is not the "Telephone Mode" as the
receiving mode. (Please see Chapter 10.3.2 to
set the receiving mode as "Fax Mode".)
The fax cannot be received
• Make sure the fax is set with the correct
receiving mode. (Please see Chapter 10.3.2 to
select the receiving mode.)
• If the telephone line is interfered, please try to
set it as VoIP in compatibility. (For compatibility
setting, please see Chapter 10.3.3)
The fax received is somewhat
blank or of poor quality
• The fax sending faxes may have a fault.
• The telephone line may have a fault due to
noise.
• Check the printer through copy.
• The toner cartridge comes to the end of its
expected service life. Please replace it. (Please
see Chapter 13.2.2 "Replace the Toner
Cartridge".)
The fax is well received but
cannot be printed
• Check if the toner in cartridge has run low.
Replace with a new toner cartridge and then print.
• Find out the option of " Low in Toner, Continue
to Print" among receiving setting options and then
set it as On.
An external call is being
handled.
• If the Telephone mode adopted, please press
Startup and then pick up the receiver
immediately.
• If answering the call with the extension
telephone, please input the 3-digit fax receiving
code (*90 by default). When the fax begins to
response, please hang up.
The dialing fails to be done
• Please check the connection of power cable.
• Please check the connection of telephone line.
• Change the (audio/pulse) settings. Please set in
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