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Calling and Answering
Configuring Call Settings
The Call Settings screens provide access to high-level options for the entire
system. For convenience, some of the User Settings options are repeated on
these screens.
To configure call settings:
1. Go to System > Admin Settings > General Settings > System Settings >
Call Settings.
2. Configure these settings on the Call Settings screen:
Setting Description
Maximum Time in
Call
Enter the maximum number of minutes allowed for call
length.
When that time has expired, you see a message asking you
if you want to hang up or stay in the call. If you do not answer
within one minute, the call automatically disconnects. If you
choose to stay in the call at this time, you will not be
prompted again.
Choosing 0 removes any limit.
Display Time in
Call
Specifies whether to display the elapsed time or the local
time during a call. You can also choose not to display the
time.
Call Detail Report Specifies whether to collect call data for the Call Detail
Report and Recent Calls list. When selected, information
about calls can be viewed through the web interface and
downloaded as a .csv file.
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