10. Troubleshooting
Common Problems
This section describes how to troubleshoot common problems that may occur while operating the
machine.
Problem Possible cause Solution
The machine does not turn on.
The power cord is not
connected properly.
• Make sure that the power
plug is firmly inserted into
the wall outlet.
• Make sure that the wall
outlet is not defective by
connecting another
working device.
Pages are not printed.
The USB cable or Ethernet
cable is not connected correctly.
Reconnect the USB cable or
Ethernet cable.
Strange noise is heard.
The consumable is not properly
installed.
Check that the consumable is
properly installed.
• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales
or service representative.
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