Problem Solution
Paper gets wrinkles.
• Paper is damp. Use paper that has been stored properly.
• Paper is too thin. See page 29 "Supported Paper".
• If there are gaps between the paper and the paper
guides, adjust the paper guides to remove the gaps.
The printed paper is curled.
• Load the paper upside down in the input tray.
• Paper is damp. Use paper that has been stored properly.
Images are printed diagonally to the
pages.
If there are gaps between the paper and the paper guides,
adjust the paper guides to remove the gaps.
Removing Printing Jams
• Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.
• Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can
smudge. Make test prints until smudges no longer appear.
• Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine
will cause further jams and possibly damage the machine.
• Paper jams can cause pages to be lost. Check your print job for missing pages and reprint any
pages that did not print out.
• Depending on how the paper is jammed, it may eject automatically by opening and closing the
front cover and turning the power off and then back on twice in a row.
Paper Feed Problems
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