Troubleshooting_ 82
Refer to Linux User’s Guide that came with your computer for further
information on Linux error messages.
Common Macintosh problems
Refer to Macintosh User’s Guide that came with your computer for
further information on Macintosh error messages.
Some color images
come out in
unexpected colors.
This is a known bug in Ghostscript (until GNU
Ghostscript version 7.xx) when the base color
space of the document is indexed RGB color
space and it is converted through CIE color
space. Because Postscript uses CIE color space
for Color Matching System, you should upgrade
Ghostscript on your system to at least GNU
Ghostscript version 8.xx or later. You can find
recent Ghostscript versions at
www.ghostscript.com.
The machine does
not print whole
pages, and output is
printed on half the
page.
It is a known problem that occurs when a color
machine is used on version 8.51 or earlier of
Ghostscript, 64-bit Linux OS, and has been
reported to bugs.ghostscript.com as Ghostscript
Bug 688252.The problem is solved in AFPL
Ghostscript v. 8.52 or above. Download the
latest version of AFPL Ghostscript from
http://sourceforge.net/projects/ghostscript/ and
install it to solve this problem.
I encounter error
“Cannot open port
device file” when
printing a document.
Avoid changing print job parameters (via LPR
GUI, for example) while a print job is in progress.
Known versions of CUPS (Common Unix
Printing System) server break the print job
whenever print options are changed and then try
to restart the job from the beginning. Since
Unified Linux Driver locks the port while printing,
the abrupt termination of the driver keeps the
port locked and unavailable for subsequent print
jobs. If this situation occurs, try to release the
port by selecting Release port in Port
configuration window.
When printing a
document over the
network in SuSE 9.2,
the printer does not
print.
The CUPS (Common Unix Printing System)
version distributed with SuSE Linux 9.2
(cups-1.1.21) has a problem with ipp (Internet
Printing Protocol) printing. Use the socket
printing instead of ipp or install later version of
CUPS (Common Unix Printing System)
(cups-1.1.22 or higher).
condition Suggested solutions
condition Suggested solutions
The machine does
not print PDF files
correctly. Some
parts of graphics,
text, or illustrations
are missing.
Printing the PDF file as an image may enable
the file to print. Turn on Print As Image from the
Acrobat printing options.
It will take longer to print when you print a
PDF file as an image.
The document has
printed, but the print
job has not
disappeared from
the spooler in Mac
OS X10.3.2.
Update your MAC OS to MAC OS X 10.3.3. or
higher.
Some letters are not
displayed normally
during the cover
page printing.
Mac OS cannot create the font during the cover
page printing. The English alphabet and
numbers are displayed normally on the cover
page.
When printing a
document in
Macintosh with
Acrobat Reader 6.0
or higher, colors
print incorrectly.
Make sure that the resolution setting in your
machine driver matches the one in Acrobat
Reader.
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