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Warranty & After-Sales Service
Warranty
Handset purchase includes warranty.
・Check shop name and purchase date.
・Read warranty and keep in a safe place.
・Warranty period is given in warranty.
Cautions
Damages
SoftBank Corp. is not responsible for any damages for user
or third party resulting from lost opportunities to make
a call, etc. due to breakage, malfunction, or trouble of
product.
Malfunction/Repairs
Information/settings on handset may be lost/changed due
to malfunction or repairs. It is recommended that you
keep a copy of Address Book contacts and other important
information. SoftBank Corp. is not responsible for loss/
change of data (contacts, images, sound, etc.) or settings
due to malfunction, repairs, change of model, or any other
handling.
Disassembly/Modification
Disassembly/modification of handset is prohibited under
the Radio Law. Note that handset cannot be accepted for
repairs if modified.
Adhering stickers, etc. on Display or Keys or adhering
decorations with glue, etc. may be deemed to be
modifications, and prevent acceptance of handset for
repairs.
After-Sales Service
To request repairs, contact Customer Service or a nearby
SoftBank Shop. Have details of symptoms ready.
・During the warranty period, repairs are made under the
terms and conditions of the warranty.
・After the warranty period, if handset can be repaired,
repairs will be made at cost.
Further inquiries
For more information on after-sales service, contact a
nearby SoftBank Shop or Customer Service.
Customer Service
For SoftBank handset or service information, call General
Information. For repairs, call Customer Assistance.
SoftBank Customer Support
General Information
From a SoftBank handset, dial toll free at 157
From a landline/IP phone, dial toll free at 0800-919-0157
Customer Assistance (Repairs/Lost
Handsets)
From a SoftBank handset, dial toll free at 113
From a landline/IP phone, dial toll free at 0800-919-0113
If you cannot reach a toll free number, use the number
(charges apply) below for your service area:
Hokkaido Area, Tohoku Area, Hokuriku Area, Kanto &
Koshinetsu Area: 022-380-4380
Tokai Area: 052-388-2002
Kansai Area: 06-7669-0180
Chugoku Area, Shikoku Area, Kyushu & Okinawa Area:
092-687-0010
Smartphone Technical Support Center
From a SoftBank handset, dial toll free at 151
From a landline/IP phone, dial toll free at 0800-1700-151
SoftBank Global Call Center
From outside Japan, dial +81-92-687-0025 (toll free from
SoftBank handsets)
If handset is lost/stolen, call this number immediately
(international charges apply)
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