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If a full reset (restart) of the TV is required
Frequently Asked Questions for Troubleshooting
[98] Start here | Start here
Self diagnostics
Check if the TV is working properly.
Press INPUT or (Input) on the remote control and select [Help]. If [Help] does
not exist, select [Edit] and add [Help].
Select [Status & Diagnostics] — [Self diagnostics].
Hint
You can also check the following symptoms in [Status & Diagnostics].
[Internet connection diagnostics]
[External device connection diagnostics]
[Picture/Sound test]
If the problem persists, try the following.
Reset (restart) the TV. For details, refer to If a full reset (restart) of the TV is required.
Check and try Software updates.
Support Site
[99] Start here | Start here
Software updates
Sony will provide software updates from time to time in order to enhance functionality and
provide users with the latest TV experience. The easiest way to receive software updates
is via an internet connection to the TV.
To check for software updates automatically
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