GTS Technical Manual
19. April 2010 Edition: V1.00/2010 1-2
Copyright © 2010, Diversey Inc.
01.0 swingo 1255 - foreword.fm
1 Foreword
1.1 Target
To serve our customers faster and more efficient it is important to achieve a general
standard of technical know how with our partners in the market.
Therefore we developed a new Technical Training concept which is based on e-spares.
The concept consists of a Technical Training and a Technical Manual.
These two tools will be produced for each newly launched machine with a certain com-
plexity. The Technical Manual will be available as PDF file and can be downloaded from
e-spares. The Technical Training documentation will be distributed after having at-
tended a the technical training.
1.2 Technical Training
The Technical Training is addressed as reference book for the technical training ses-
sions and will be distributed to the floor care responsible and/or to the technical train-
ing responsible after attending a training session provided by GTS (max. 2 persons
per country).
The intension is, that after this session, a technical trainer is able to perform technical
training for their local technical staff and in this way to transfer the knowledge to all
service technicians.
The Technical Training is not intended as manual for the service technicians and will
be distributed only to the training responsible of each country.
1.3 Technical Manual
The Technical Manual is addressed to the service technicians and should be translated
and distributed after a technical training.
It contains a summary of procedures, hints and suggestions etc. which are helpful and
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