Preface
iSTAR Ultra Installation and Configuration Guide xiii
Software House Customer Support Center
Telephone Technical Support
During the period of the Agreement, the following guidelines apply:
Software House accepts service calls only from employees of the Systems Integrator of
Record for the installation associated with the support inquiry.
Before Calling
Ensure that you:
Are the Dealer of record for this account.
Are certified by Software House for this product.
Have a valid license and current Software Support Agreement (SSA) for the system.
Have the system serial number available.
Have your certification number available.
Hours
Normal Support Hours Monday through Friday, 8:00 a.m. to 8:00 p.m., EST. Except holidays.
Emergency Support Hours 24 hours/day, seven days a week, 365 days/year.
Requires Enhanced SSA “7 x 24” Standby Telephone Support
(emergency) provided to Certified Technicians.
For all other customers, billable on time and materials basis.
Minimum charges apply – See MSRP.
Phone
For telephone support contact numbers for all regions, see www.swhouse.com/support/contact_technical_support.aspx.
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