General Troubleshooting
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
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Probable Causes Solutions
The power switch is not turned on. At the printer control panel, press the Power/Wake
button. For details, refer to Powering the Printer On
and Off.
The power cord is not plugged into the outlet
correctly.
Power off the printer, and plug the power cord
securely into the outlet.
Something is wrong with the outlet connected to the
printer.
• Plug another electrical appliance into the outlet
and check if it operates properly.
• Try a different outlet.
The printer is connected to an outlet with a voltage
or frequency that does not match the printer
specifications.
Use a power source with the specifications listed in
the Electrical Specifications.
Caution: Plug the three-wire cord with grounding prong directly into a grounded AC outlet.
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Probable Causes Solutions
The power cord is not plugged into the outlet
correctly.
Power off the printer, confirm that the power cord is
plugged in correctly to the printer and the outlet,
then power on the printer.
A system error occurred. Power off the printer, then power on again. Print the
Error History Report. If the error persists, contact your
Xerox representative.
The printer is connected to an uninterruptible power
supply.
Power off the printer, then connect the power cord to
a suitable outlet.
The printer is connected to a power strip shared with
other high-power devices.
Plug the printer directly into the outlet or into a
power strip that is not shared with other devices.
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Xerox
®
Phaser
®
6510 Printer
User Guide
Troubleshooting