138 EL3060 CONTINUOUS GAS ANALYZERS | OI/EL3060-EN REV. A
Notify service
Who should you contact for further help?
Please contact your local service representative. For emergencies, please
contact
ABB Service,
Telephone: +49-(0)180-5-222 580, Telefax: +49-(0)621-381 931 29031,
E-mail: automation.service@de.abb.com
Before you notify service …
Before you notify service because of a malfunction or a status message,
please check whether there actually is an error and whether the gas analyzer
is actually operating out of specifications.
When you notify service …
If you call Service because of a malfunction or a status message, please state
the following:
• The production number (F-No.) of the gas analyzer – you will find it on
the type plate and in the analyzer data sheet;
• The software version of the gas analyzer – you will find it in the analyzer
data sheet and in the menu
Maintenance Diagnosis Instrument Info;
• An exact description of the problem or the status as well as the number
of the status message.
This information will enable the service personnel to help you quickly.
Have the analyzer data sheet (see page 33) ready – it contains important
information that will help the service personnel to find the cause of the mal-
function.
When you return the gas analyzer to the service department …
CAUTION
When you return the gas analyzer to the service department, e.g. for re-
pair, please state which gases have been supplied to the gas analyzer.
This information is needed so that service personnel can take any requi-
site safety precautions for harmful gases.
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