Appendix C: Troubleshooting
80
Tango Series Audio Controllers
4. Connectors on keypad from Controller and speakers are reversed.
5. Keypad not recognized by system. Restart system.
Keypad Lights, No Sound
Power and command connectivity are getting to the zone. Check other zones and select each source to
determine if this is specific to the source or the room in general. If the problem is in a particular room
then there may be an issue with cabling to the speakers or it may be the keypad itself. If you get similar
results for a particular source in multiple zones then there may be an issue with the source equipment and
you should check to see that the selected source is ‘playing’. If every other zone is OK, check to make
sure cables to the speakers are secure and that you have tried to increase the volume level in the zone.
Programming
Programming is an exercise unique to almost every installation and the most difficult to troubleshoot.
Most common problems occur while teaching the Tango Controller to recognize and recreate the
Infrared signals that controls the Audio Source Device.
Technique and the flexibility to change your approach in programming will ultimately allow you to
succeed. Typically the position and duration of the key press on the source remote during the training
exercise influence the success of the training routine.
Try to vary your approach in training. Try to get a little closer to the IR detector or a little further away.
Try approaches like short bursts from the source remote by tapping the key, as well as a longer burst by
holding the key down. Watch and wait for a confirmation of a good signal from the Tango Controller
(99%, 75% or 50% sure). Be patient, it may take an extra second or two longer to get a confirmation than
you may expect especially on a short tap. Ensure the appropriate device has been selected from the
programming screen. If the execution of the IR function is skipping more than one track when you press
the up or down on the navigation key, it is possible that the Tango Controller has been trained to send
multiple instances of that particular code. Retrain the command and try a shorter single tap on the source
remote.
To Next Page
Loading...
Need help?
General
