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4.4 Troubleshooting for Software Problems
The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine, by
following the User Check items. If the same problem occurs again, follow each procedure in the
order of the number described in the Step column in the tables below.
4.4.1 Unable to receive data
<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User’s Guide.
• Check the driver settings.
• Reset the machine to the default settings. (Refer to the online User’s Guide.)
* Follow the procedures below to verify the product ID in Macintosh.
(1) Select [About This Mac] from the [Apple] menu.
(2) Click the [More Info...] in the [About This Mac] dialog box.
(3) Select [USB] under the [Hardware] in [Contents] on the left side.
(4) Select the machine [MFC-XXXX] from [USB Device Tree].
(5) Check [Product ID] in [MFC-XXXX].
Product ID (Hexadecimal)
Step Cause Remedy
1
Machine connection For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
2 Main PCB failure Replace the main PCB ASSY.
DCP-7090 0417h DCP-L2537DW 0422h MFC-L2710DW 0434h
DCP-7095D 0418h DCP-L2550DN 0423h MFC-L2712DN 0433h
DCP-7190DN 0419h DCP-L2550DW 0424h MFC-L2712DW 0434h
DCP-7195DW 041Ah DCP-L2551DN 0425h MFC-L2713DW 0435h
DCP-B7500D 041Bh DCP-L2551DW 0424h MFC-L2715D 0436h
DCP-B7520DW 041Ch DCP-L2552DN 0423h MFC-L2715DW 043Ch
DCP-B7530DN 041Dh HL-L2390DW 0428h MFC-L2716D 0436h
DCP-B7535DW 041Eh HL-L2395DW 0429h MFC-L2716DW 043Ch
DCP-L2510D 041Fh MFC-7390 042Ah MFC-L2717DW 0437h
DCP-L2511D 041Fh MFC-7490D 042Bh MFC-L2730DW 0439h
DCP-L2512D 041Fh MFC-7890DN 042Ch MFC-L2732DW 0439h
DCP-L2530DW 0420h MFC-7895DW 042Dh MFC-L2750DW 043Ah
DCP-L2531DW 0420h MFC-B7700D 042Eh MFC-L2750DWXL 043Ah
DCP-L2532DW 0420h MFC-B7715DW 0430h MFC-L2751DW 043Ah
DCP-L2535D 0421h MFC-B7720DN 0431h MFC-L2752DW 043Ah
DCP-L2535DW 043Dh MFC-L2690DW 0432h MFC-L2770DW 043Bh
DCP-L2536D 0421h MFC-L2710DN 0433h MFC-L2771DW 043Bh
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